(MITS)
Managed IT Services
At Innovative Labs, our Managed IT Services are designed to ensure your technology infrastructure runs efficiently and securely. We provide proactive support, expert management, and tailored solutions to meet your business goals.
Help Desk Support
Unlimited IT Support
Offering round-the-clock assistance for hardware, software, and network issues.
Remote Monitoring and Management (RMM)
Proactive identification and resolution of potential problems before they disrupt operations.
Custom SLAs
Tailored service-level agreements to meet specific business requirements.
Asset Inventory Management
Device Documentation
Comprehensive tracking of desktops, laptops, servers, and peripherals, including maintenance records and warranty details.
Lifecycle Management
Regular updates to ensure all assets are optimized for performance and cost-efficiency.
Monitoring, Maintenance, and Patching
Real-Time Monitoring
Identify and address issues in hardware, software, and network devices.
OS and Software Updates
Install security patches and updates for all major platforms.
System Optimization
Defragmentation, malware removal, and performance tuning for seamless operation.
SaaS Email and Cloud Management
Comprehensive SaaS Support
Manage leading SaaS platforms like Microsoft 365, Google Workspace, and other business-critical tools.
User Account Management
Onboarding, offboarding, and troubleshooting across SaaS platforms.
Email Administration
Configure, monitor, and support business email solutions, ensuring secure communication and storage.
Change Request Management
System Customization
Modifications to software settings, user permissions, and group policies to align with organizational needs.
Efficient Implementation
Ensure smooth transitions and minimal downtime.
Online Cloud Backup Solutions
Data Security
Automated backups of files, databases, and emails to secure cloud storage.
Scalable Storage Options
Tailored storage plans for files, emails, and shared drives.
Disaster Recovery Ready
Rapid data restoration for business continuity.
Software Licensing and Compliance
License Management
Track and optimize usage to minimize costs.
Compliance Assurance
Ensure alignment with industry regulations and licensing agreements.
Monthly Reporting
Performance Metrics
Detailed reports covering network uptime, patch management, and ticket resolutions.
IT Insights
Highlight trends and recommendations for optimization.
User Onboarding and Offboarding
Streamlined Processes
Seamless integration for new hires and comprehensive data removal for exits.
Device Preconfiguration
Prepare laptops and systems to reduce setup time.
Procurement Management
Tailored Recommendations
Guidance on selecting industry-rated hardware and software.
Vendor Coordination
Order placement, tracking, and returns made easy.
Virtual CIO Services
Strategic Planning
Quarterly reviews to align IT with business goals.
Technology Advisory
Stay updated on emerging trends to maintain a competitive edge.